A call center is a centralised office used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are operated for telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre, further extension to call centres administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.
G5Tel's one of the main services is to build a high technology call center, upgrade or even downgrade when needed. We have plenty of systems that can suite almost all companies who need a call center. For more information, feel free to contact our sales to give you the information according to the latest updates worldwide.